State Farm® Insurance Agent Cassandra Preston

"DO NOT RECOMMEND! Blew my phone up and basically held my policy cancelation hostage and kept trying to upsell me after saying I kept saying no, Once I finally agreed to a way lower price ( after Cassandra was clearly upset ) took over a week to get word back about my full coverage she activated meanwhile I’m stressing if someone hits my car or I total out ! Any excuse is b.s ! Only reached out when they found out I was transferring to another State Farm branch, Horrible office and only word you’d get is “ I’ll tell Cassandra to call you back “ expecting a 2 week time period for just a email back. DO NOT WORK WITH HER ! I recommend any other State Farm branch."

"Cassandra Preston was AWESOME!!!!!! I have been purchasing Home Owner, Auto Ins. etc, for over 30 yrs, and out of ALL my dealings with Insurance Agents, SHE HAS PROVEN TO BE THE GREATEST!!! She took out prime time to make certain I was getting the right insurance product to fit my need, she also took time to review other policies that I have to make certain I understood each line item!!!! If you're looking for a GREAT Insurance Agent, I dare you to contact Cassandra Preston-State Farm Insurance!!!"

"This was the most professional and informative insurance agent we have ever experienced. She was patient and very knowledgeable. She listened to our concerns. She provided awesome info and guidance on all of our policies! She is the absolute best in the business. Contact her for ALL of insurance needs."

"This office canceled my policy on the 6th and took my payment on the 15th of the month and didn’t ever inform me that I did not have an active insurance policy. They even sent me a fake insurance card after they stole my money. They need to be shut down. Please if you have a policy with them make sure you double check that it is actually real. They are frauds. Cassandra is never in the office conveniently when you have an issue."

"State Farm Agent Cassandra Preston gave great advice regarding ways I can help myself and my families financial security by providing us with information regarding Life Insurance & Financial planning! 10/10 would recommend her for the Lancaster & DeSoto area!"

"The WORST!!! The office staff never answers the phone or returns voicemails! You would do better writing your own policy or choosing a different insurance agent."

"If you want to save money and receive professional service give them a call. They took care of my auto, renters, and rv insurance. My coverage increased and my payment decreased by over $100/month compared to my previous policy. Great service at a great price!"

"Ms. Preston failed to terminate my term life insurance policy that I acquired in 2003, as I requested via phone and email. Payments continued to be deducted from my account for 3 additional months in various amounts. My policy was finally terminated with the help of her staff member that followed up with me and ensured the my request was processed. To date this agent still has not contacted me to explain why my requested was not processed timely or why the amounts deducted were different. Ms. Preston's unresponsiveness and lack of regard is unacceptable and unprofessional. I can only imagine the lack of service my family/beneficiary would have experienced if they needed to access my policy."

"Ms. Preston was very knowledgeable and professional during our phone call concerning life insurance. She was also able to save me a generous amount of money on my home and auto insurance. I highly recommend her services... thanks again for your assistance Ms. Preston!"

"VERY VERY HELPFUL AND FAST SERVICE WOULDN'T PICK ANYONE ELSE"

"I called my State Farm agent Cassandra Preston and spoke to Kalcey. Kalcey understood my needs and concerns about my vehicles. Kalcey was very professional and really took the time to make sure I understood what I was asking her to do. Kalcey you are the BEST."

"I would like to give Ms. Kalcey at Cassandra Preston’s location, 5 stars plus some! She gave EXCELLENT customer service! She was very attentive and patient with me! I recommend this location and agent for your insurance needs.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"

"Cassandra and her team are the best when it comes to anything insurance related. She takes the time to listen to your needs and executes. Be sure to get a quote for any and all of your insurance needs. She won't disappoint!"

"The Cassandra Preston State Farm team is an unmatched team. If you not only desire professionalism and patience, but also personal attention to YOUR needs, please do yourself a favor and make the Cassandra Preston State Farm team your ONLY choice!"

"Cassandra is very professional and reliable and will do her best to provide you with the best rate and information to fit your family needs. If you want someone who will listen to you and provide you the right guidance please contact Mrs. Preston."

"Cassandra Preston and her team are amazing. They are knowledgeable, timely, and very courteous. Cassandra answered all of my insurance questions and helped me to pick the policies that were right for me. I highly recommend this business to take care of your insurance needs."

"I appreciate the friendly yet professional, timely experience that I received when speaking with State Farm Agent Cassandra Preston. I would definitely recommend her to family and friends. Keep up the excellent work!"

"Kalcey was very professional and very engaging and GREAT CUSTOMER SERVICE. Cassandra even on her day off came in to speak while Kalcey was getting my mother taken care of. Awesome Job Ladies and I am looking forward to the newfound relationship. Thanks again for making the transition so easy!!"

"Kalcey is an all star rep!! The follow up was awesome as well as the customer service and patience. I truly felt like I was taken care of. I would recommend this business anytime! Thanks :)"

"After reaching out to Kalcey Gordon to initially get an auto quote and receiving an instant reply with rates so much lower than what I was currently paying with Progressive, the decision to make the switch to State Farm was a no brainer!!!! The outstanding customer service she provided was unparalleled. It was the icing on the cake! Kalcey answered all 101 of my questions. I could tell she was bound & determined to get me the best coverage with most savings possible. State Farm AND Kalcey get ALL the stars! They now have all my business for auto, life, & renter's insurance. I will be highly recommending them to any family & friends that should need their services. They will be in not just "good", but in excellent hands!!!"

"I would recommend Cassandra and her team for their professionalism, knowledge and courtesy."

"A great agent who truly cares about her clients. Give her and her team a call today for your insurance and financial service needs"

"OMG! Words cannot express how happy I made the decision to switch from AllState to State Farm! Kelseys’ positive energy along with her stupendous attitude is like no other! She never gave up until she was happy with what I deserved to have. Who does that these days!! The personal Customer Care she gave was phenomenal! I wish I could give them a 10 STAR, it’s well deserved! 💚I’m one Happy State Farm Customer💚"

"Professional and friendly service. Customer service was excellent."

"Very professional"